SBI banks on 13.5k new hires to improve customer service

SBI is bolstering customer service by hiring 13,455 junior associates as part of a larger recruitment drive. The bank is also focusing on customer satisfaction through real-time measurement tools and has increased claim settlement limits for heirs to ₹15 lakh. Despite the hiring spree, the overall employee count is expected to rise marginally to 2.36 lakh by March 2025.

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